Guest Login & What’s Included

Manage my booking

The lead booker can register for our Guest Portal by clicking here:  Manage my booking

Once registered you will be able to:

• pay online for any extras or outstanding amounts for your booking
• view House Information including a Floor Plan and Wifi login details
• view general Raintree and local information helpful for your stay
• browse past bookings you have made
• please use the same email as used on your booking

We try our hardest to provide a full service for our guests, so make sure if you are comparing with other companies that you are comparing like for like.

Below is a list of what is included:

• The majority of our houses are professionally cleaned by the Raintree housekeeping team. For stays of two weeks or more the housekeeping team will clean the house and change the bed linen and towels one week after your arrival and every subsequent week. The following houses have their own housekeepers – Carrek Cottage, ‘t Sandt, and Carnavis Cottage and the arrangements for  mid stay cleans are slightly different. Please see the individual house page for details.
• Beds will be made up ready for your arrival. A bath towel will be folded on the bed. Raintree provide the linen for most of the houses they let – and an increasing number now have crisp, white 200 thread count cotton sheets and high quality white fluffy towels.
• As part of our ongoing effort to be sustainable and eco-friendly we now only supply hand towels in the bath and shower rooms instead of one per person. We have noticed that over the last few years most hand towels, although they have not been used by guests, still need to be laundered as they have been disturbed. If you would prefer one hand towel per person, do let us know and we will provide them for your stay.
• When you leave, a Standard Clean is included meaning you only have to do the minimum. For those who wish to just walk out, just leaving the house in a reasonable living state – a Tenant Clean is an extra option – see below for more detail.
• Bathrooms are equipped for your arrival, with luxury soap and shower gel.
• Cleaning products and loo paper (enough to get you started) are provided in all bath and cloakrooms. Most of our cleaning products are provided by Delphis Eco.
• Under the kitchen sink, you will find enough washing up liquid, washing powder, dishwasher tabs and bin bags for your first few days. There will be kitchen roll for your use.
• If dogs are allowed at the property you are renting, there is a small charge of £15.00 per dog. On occasion, where there is more than 1 dog, or the property does not normally allow dogs, we may ask for an extra security deposit amount.
• And finally, you will find local biscuits, tea and milk waiting for you on your arrival!

No cramming sheets into the car. Or being unable to put the dishwasher on. We hope that this makes a difference to our guests.

HOW SHOULD YOU LEAVE THE PROPERTY

Cleaning is included within your property rental. The type of cleaning service you require must be agreed before your arrival at the time of payment of the balance.

Your choices are as follows:

Option 1 – Inclusive Standard Changeover Clean

Guest’s responsibility

• Leave house similar to how you found it
• Strip beds
• Pass a hoover around to ensure floors are largely clean
• Do washing up (dishwasher can be left full, but clean)
• Ensure fridge, cooker and bathrooms are wiped over
• Put furniture back where found and empty bins around the house to the wheelie bins outside

For a Standard Changeover Clean, there is NO extra charge (inclusive within your holiday price)

OR

Option 2 – Additional Tenant Clean

Guest’s responsibility

• Nothing more than general cleanliness, putting furniture back where found and emptying bins around the house to the green bins outside

Each house has its own tenant clean price dependent on size, get in touch at any time before your stay to add this option to a booking.