Our Terms

Raintree House Holidays – Our Terms and How to Book a Holiday

First of all, we talk to every guest who books a holiday with us. This is a very important part of our service and part of our duty of care to both our guests and our owners.

The start of the process is to find your holiday house and check availability. The live and up-to-date availability can be seen on each House page, and you can also download a pdf Availability Chart from the Booking Enquiry page. This can be viewed on screen or printed out. These charts are updated every few days.

Then make an enquiry – through the website, or by giving us a ring. Leave a message if our lines are busy.

When you are happy, we will ask you to confirm your reservation – by providing a a Booking Deposit and completing a Booking form that we will send you.

Booking Deposit

When you book your holiday, we will require a booking deposit to secure your booking.

This will be approximately 40% of your holiday rental price – although it may change depending on time of the year and the property in question.

You can pay this deposit by cheque, by debit card, by credit card (2.00% non-refundable surcharge is added) or by bank transfer.

The bank transfer details are:

Lloyds TSB Bank PLC, 6 Duke Street, Padstow, Cornwall, PL28 8AB

Account Name: Raintree House Holidays Ltd

Sort Code: 30-98-98

Account Number: 01838368

Reference – please try to use the following:

1st 5 letters of the your surname, and the day/month of the booking start, eg – Smith24/7

Any payments by cheque should be made out to ‘Raintree House Holidays Limited’ and sent to:

Raintree House Holidays Ltt, Unit 1b, The Old Airfield, St Merryn, Padstow, PL28 8PU

Payment of your Balance

The balance of your rental becomes due 4 weeks before the start of your holiday- it is your responsibility to send this to us to ensure your holiday booking is not cancelled. Again this can be paid by any of the methods above. At the same time, your Security Deposit needs to be paid.

Security Deposit

For the 2010 year, the standard and minimum Security Deposit is £250. This amount is taken as security against any accidental damage that may occur when you are on holiday. Very rarely do we need to access this security, and it is re-paid to you by bank transfer shortly after the end of your holiday.

For certain properties, the Security Deposit may be higher. Where large parties or pets are staying, an additional Security Deposit may be required. If this is necessary, we will of course discuss this with you.

Arrival at your house

Your house will be ready for you at 4pm on the first day. You must be ready to leave before 10am on your day of departure. Our housekeeping staff will need to start cleaning the house at 10am.

How you should leave the property

Cleaning is included within your property rental. The type of cleaning service you require must be agreed before your arrival at the time of payment of your balance.

Your choices are as follows:

Option 1 – Inclusive Standard Changeover Clean

Guest’s responsibility

  • Leave house similar to how you found it
  • Strip beds
  • Pass a hoover around to ensure floors are largely clean
  • Do washing up (dishwasher can be left full, but clean)
  • Ensure fridge, cooker and bathrooms are wiped over
  • Put furniture back where found and empty bins around the house to the green bins outside

For a Standard Changeover Clean, there is NO extra charge (inclusive within your holiday price)

OR

Option 2 – Additional Tenant Clean

Guest’s responsibility

  • Nothing more than general cleanliness, putting furniture back where found and emptying bins around the house to the green bins outside

Please respond to the form you are sent at the time of your balance payment.

Linen and Towels

All your linen and house towels are provided by Raintree – unless you have agreed otherwise.

Dogs

Dogs are very welcome at Raintree and in North Cornwall. Most of our houses allow dogs to stay. Please check the house details to see which houses allow dogs.

We do ask for the breed and age of the dogs you may bring – and we may in some unusual circumstances ask for an additional security deposit. Regardless we ask that you take special care to ensure your pet does not cause damage or become distressed while on holiday. We also ask that you clean up the garden fully on your departure.

Cancellation of your holiday

If your situation changes and you must cancel the booking we will try to make it as painless as possible.

First of all, we will send out an Insurance sheet when you first book your holiday – please do consider this as an option.

For the 2010 year, if you do have to cancel more than a month before the start of your holiday, we will try to re-let the week or weeks. If we are successful, we will retain an administration fee which will be dependent on the time remaining before your holiday starts.

Within a month of the start of your holiday, the full price would be owed.


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