Covid – Special Guest Information
Raintree House Holidays COVID Changes
The information below relates to your upcoming stay with us and includes the main changes that we have made in light of COVID-19. It is vital that you read the information below before your stay. There is more detail on each of these points on the separate attachment but do email us if you have queries that are not covered and we will do our best to explain.
- For all properties, standard check in is from 7pm and check out by 10am. Food deliveries should not be ordered to arrive before 7pm. We are sorry for this late arrival time, but our experience is that it is often not possible for us to complete the cleaning before 7pm.
But we are now aiming to allow most guests to arrive by 5:30pm. Please see our email to you a few days before your arrival.
- We will be in contact with you, the lead guest, on 3 separate occasions throughout your holiday. At each of these times, we will be asking you to report on the health of all members of your party in relation to COVID symptoms – as the lead guest, you will be responsible for sending us the relevant information for all members of the party. We will contact you as follows;
- By email the day before your arrival – response not vital unless you have questions
- By email and text 4 days before departure (halfway for a 7 day booking)
- By email and text the day before you leave
Please make sure that we have the lead guest’s most up-to-date contact details as soon as possible.
- If anyone does experience COVID-19 symptoms, you must inform Raintree as soon as possible. If you have any doubts, you should visit https://111.nhs.uk/covid-19 to check and report your symptoms and, if recommended, book a test by calling 119 or visiting https://www.nhs.uk/ask-for-a-coronavirus-test. Current guidance is to return home as soon as possible if you can do so safely.
- We suggest that you bring a thermometer, some lateral flow tests, extra cleaning products and masks/PPE for your stay.
- We have made a number of changes to our usual cleaning procedures to ensure your safety.
- Please strip all bed linen except mattress / pillow protectors on departure and pack linen, bath/hand towels, and bath mats into the bags provided (oven gloves and tea towels can be left on the table). Due to the amount of guests not following this request, we may now charge a £20 fee if the linen is not bagged up when you leave. If you have booked an Option 2 clean, you are still able to leave all of the cleaning to us, but we still ask that you strip and bag the linen as above before departure. Please close all doors to rooms that will not be used.
- We will no longer be carrying out our usual mid-stay cleans for longer bookings. If you have a booking for 14 days or longer and would like a fresh set of linen halfway through your booking then you need to ring or email the office the day before you want it delivered and we will arrange for it to be dropped off for you. We will only leave the fresh set of linen if the dirty linen is stripped, bagged up and left by the front door by 10am on the day of the delivery.
- Please keep the property clean, wipe down surfaces often and try to keep the windows open when you are in the property.
- We are not currently offering our usual extras, such as vegetable, breakfast and cheese boxes.
- If you have any issues with the property during your stay, please call the office or the caretaker if possible. We will try to avoid maintenance visits while you are at the house – limiting visits to essential work only.
- All of us, Raintree and guests included, need to act responsibly and consider our actions, especially at the moment. It is everyone’s duty to protect our communities and the local area. Many local businesses are struggling with staffing, so please be aware that this may mean limited availability and reduced services. Although Government guidelines have now been dropped, we would suggest that you consider continuing to socially distance, wash your hands frequently and wear masks in enclosed public spaces. If we can all take some responsibility for our actions in this way, we can hopefully continue to manage the situation and keep our families and communities safe.