Great news if you’re a dog owner! Following a consultation with both residents and visitors, big changes to the current dog restrictions are set to be introduced on Cornwall’s beaches in time for this year. The aim is to simplify the rules across all the beaches where a dog ban is currently in place. The […]Read More
Raintree House Holidays specialise in letting houses at six picturesque beaches surrounding Padstow and Trevose Head. All are within walking distance of these special beaches & many have sea views. Alongside our beach houses, we also have a growing selection of Cotswold Cottages perfect for exploring this equally beautiful area.
All houses now have all months of 2021 available to browse and book.
PLEASE NOTE: from Monday January 11th 2021, all new bookings made, that include a dog or dogs, will incur a small charge: £15 for the 1st dog per booking and £5 for the 2nd and subsequent dog up to the maximum allowed per house. These charges will also be applied where a dog or extra dogs are applied to an existing booking.
For houses that normally Start/Changeover Tues/Wed/Thurs May half-term week will typically move to Friday 28th, or Sunday 30th, but not Sat 29th. Or for these Tues/Wed/Thurs houses, do ask for 8 or 9 or even longer stays.
Some houses aren’t available for 2021 sadly, as below:
Tresillian, Cape Cod, Torridon, Lamorna Cottage, St Petroc, Little Towan, Merrymor, Constantine Bay Cottage
We hope that Morning Tide (previously Flintstones) will be available, but we won’t likely know dates until later in January or February 2021. We hope that Tresillian, Torridon and Cape Cod will be available again soon and for 2022.
Coronavirus Update – Tuesday 23rd February 11am
UPDATE – for Tuesday 23rd and possibly into Wednesday 24th February phones will be off. Please don’t phone, just send us an email, and we will get to you.
We are also prioritising moving cancelled guests – so new enquiries will be held back for 24-48 hours – so again, please bear with us, we will reply to all emails in order over the coming days.
Sorry for this difficult situation, but we are optimistic that we are getting there!
From Monday 11th January we will be operating with reduced office hours. We will be open 9am to 1pm Monday to Friday and can pick up emails and answer calls. Outside these hours please do continue to email or call and we will respond the next working day.
Our advice will continue to be updated regularly, and has now been updated following the announcement of a national lockdown on 4th January. Please read through and consider which aspects apply to you.
All bookings for January and February will not be able to go ahead – with us unable to receive guests, and guests unable to travel. We will not be taking new bookings for January and February.
The current UK government advice can be found here – https://www.gov.uk/coronavirus
Our phones remain busy, and we suggest emailing firstname.lastname@example.org as preferable to phone calls and leaving voicemails. We are running on a skeleton staff, with most staff furloughed.
For deposit or balance payments by card, we will normally have to ring you back – whether you have left a voicemail or emailed. If you do want to check what you have to pay or want a call back, please email email@example.com and ask. We will try to prioritise replies to these simple emails. We prefer payments by Bank Transfer where possible.
Please could all our guests remember to treat our staff with respect and understanding, whether on the phone or by email. This is an incredibly difficult time and all our staff are dealing with hundreds of issues and customer concerns every day, with ever changing information and real concern about livelihoods. We know it’s also very difficult for all our guests and we want to be able to help.
Arrivals, booked to come in January and February 2021
We are getting in contact with all guests booked in for January and February. We are looking to move bookings forward to a new date, ideally at the same house. As an exception to our standard Covid failure rules, we are prepared to move deposits forward to a future booking, in the same way we can do where balances have been paid. If a refund is preferred, we will retain 10% of the rental value against our costs, as is standard in our Covid failure rules. Our standard Covid failure rules are as follows:
For those who have already paid their balances, we can offer a 100% Credit forward to new booking, ideally at the same house. Or the guests can choose to receive a 90% Refund instead.
For those who have only paid their deposits, a retention of 10% of the rental price will be made – effectively half of your deposit if you paid 20%, or a quarter of your deposit if you paid 40%.
In all cases above, the booking fee (of £10 or £25) will be lost.
Our standard Covid Failure terms, as above, can be seen within our current Ts and Cs, at www.raintreehouse.co.uk/our-terms/
We are not looking for balances to be paid for January or February failed bookings.
New bookings for 2021 from March 2021 onwards
All new bookings now require a 40% deposit to be paid at booking time, along with the booking fee.
If a new booking were made impossible by Covid, the standard Covid Offer would apply, meaning a 10% retention would be applied, with the remainder being available for a new booking or to be Refunded where a new booking is not possible/desirable. If the balance had been paid when due at 1 month before your stay, then the guest could choose to move 100% of the rental paid forward to a future booking (as an alternative to losing 10% of the rental price).
Cancelling your holiday
Should you wish to cancel your future holiday, we would ask that you check with your insurance provider that this would not prejudice any claim you may make. We will be able to help with any documentation you need to make a claim. If you have not taken out travel insurance, or you are unable to make a claim, then we will consider whether we can include you in our Covid Offer process – providing you are able to state clearly that you either don’t have, or are unable to claim on, any insurance and that your cancellation was Covid related.
For bookings where guests do not expect to be able to travel, cancellation is likely to be the best option – allowing another guest to book your week, and you to receive the maximum refund against what you have paid.
Guests who have cancelled can always reinstate a booking if they subsequently decide they wish and can travel and it has not been booked to another guest.
Cancellations should always be made by email to firstname.lastname@example.org
Balance and Deposit/2nd Deposit Payments
Please try to pay by Bank Transfer if this works for you. We are very busy, and taking card payments over the phone is time consuming. Please try to email rather than ring, and you can ask for a call back to pay your balance if you do need to pay by card.
As above, we are not expecting balances to be paid for January and February bookings and we have stopped sending out Balance reminders for now. These will re-start we hope for March bookings.
If the worst happens, after you have paid your balance, and your week is not possible, then you will have the choice to have your balance amount (normally 60%) refunded and revert to a normal Covid deposit situation; or to take a 100% Credit for the whole full rental forward to a new booking. We hope this means there is no additional risk for guests in paying their balances.
All our bookings are governed by our standard Terms and Conditions – www.raintreehouse.co.uk/our-terms/
General information for getting in touch
Phones are expected to be very busy and our reduced number of staff are now working from home throughout office hours, so please use email where possible. We can always try to ring you back where a chat would be helpful. We understand this is a very stressful time for guests.
We will continue to prioritise our email replies. Often this means that we will work from the bottom – meaning that replies can be expected to take 3-4 working days or sometimes longer. Even these timeframes may come under pressure. Please bear with us – frustrating as it is, nothing will spoil so please do expect a few days before each reply.
However we will be replying to all the emails – so please try to be patient.
Requests for call backs for Balance payments or confirmation about Balance amounts required will be prioritised.
We are very sorry about the current situation, but we feel that the welfare of our guests, owners and staff must always take priority in these unprecedented times. We hope that everyone stays well and safe and we look forward to welcoming you to Raintree and North Cornwall once the uncertainty passes.
From Our Blog View our full blog
Two more fantastic beach houses in Trevone ready for rent in 2020. Highview, sleeps 6/8 – Trevone Returning to Raintree after a couple of years away, Highview will be ready to rent in time for the Easter holidays. From the upstairs living area, a fantastic triangular picture window makes the most of the view down […]Read More
It is well known that North Cornwall has some of the best beaches in the UK. Long golden stretches of sand, or rugged and secluded coves, the county has it all and luckily some of the best are in Raintree country! One of them, Trevone, has recently been recognised by award winning Conde Nast Traveller […]Read More